Return and refund policy for in-store and event sales
Akiba Hobby's return and refund policy for in-store and on-site shops.
Please see our return and refund policy for mail order.
Requests to customers purchasing at Akiba Hobby shops and events
If you are buying in-store, make sure that before you buy you
'Are the purchases correct?'
'Are you sure you have the right size?'
'Are there any problems with the condition of the goods?'
for more information.
Conditions for returns and exchanges at Akiba Hobby shops and events:
[Defective new manufacturer's goods correspondence].
Contact the manufacturer as stated on the product.
We are unable to provide this service.
Imported, used, pre-ordered or on-order items.
We do not accept any returns or exchanges for customer convenience after purchase.
[Response to wrong size or wrong item purchased at the time of purchase.
We do not accept any returns or exchanges for any reason after purchase by the customer.
[Circle's work].
We do not accept any returns or exchanges for customer convenience after purchase.
[Defective product response to our production].
If the product is defective, we will take action.
■ Where to respond.
This will be handled by the shop of purchase.
For event purchases, please contact us via Contact Us.
Conditions for returns and exchanges
We will only accept an in-store exchange within 3 working days of purchase and within 7 working days of contact. (Basically, product exchange only. If no replacement is available, you will be refunded).
'Receipt, (in the case of credit cards, etc.) payment receipt and product (including packaging)'
Please check and contact us in-store or by email.
No correspondence will be accepted without a receipt.
Replacement items may not be available.
Only in such cases will a refund be made.