To our customers
Thank you very much for using AKIBA-HOBBY online shopping.
We would like to inform you about the latest shipping status.
■Notice of Year-End and New Year Holiday Period (2025/12/21)
We apologize for the inconvenience,
Our mail order store will be closed from December 26th (Friday) to January 6th, 2026 (Tuesday).
(The AKIBA-HOBBY Store and Ikebukuro Store will be open during the year-end and New Year holidays. Please refer to each store's page for details.)
■AKIBA-HOBBY Store
https://shop.akbh.jp/pages/shop-akihabara-info
■Ikebukuro Store
https://shop.akbh.jp/pages/shop-ikebukuro-info
Also, orders placed after 23:59 on Wednesday, December 24th will be shipped as soon as they are ready, but depending on the case, the order may be shipped after Wednesday, January 7th.
*Orders for delivery within this year must be paid for by 23:59 on Wednesday, December 24th.
*During the store holiday period, all operations including shipping and inquiry responses will be suspended.
Please note that we will receive a large number of orders during the year-end period after December 21st.
We sincerely apologize, but orders for already released products may take about 7 business days for shipping.
Also, shipments will be made sequentially from January 7th onwards, but please understand that shipping delays are expected.
■Notice regarding year-end and New Year holidays (12/21/2025)
Thank you for using AKIBA-HOBBY.
Although it is very selfish,
Our mail order store will be closed from December 26th (Friday) to January 6th, 2026 (Tuesday).
(Akihabara and Ikebukuro stores will be open during the year-end and New Year holidays.)
In addition, orders placed after 23:59 on Wednesday, December 24th will be shipped as soon as they are ready, but depending on the case, the order may be shipped after Wednesday, January 7th.
*Orders for delivery within this year must be paid for by 23:59 on Wednesday, December 24th.
*During store holidays, we will be closed for general operations such as shipping and replying to inquiries.
Please note that we will receive a large number of orders during the year-end period after December 21st.
We apologize for the inconvenience, but orders for already released products may take up to 7 business days to be shipped.
Additionally, items will be shipped sequentially from January 7th onwards, but please note that there may be a delay in shipping.
■Notice of the end of order acceptance for shipping timed for Christmas 2025 (12/17/2025)
We have stopped accepting orders for shipping timed for Christmas 2025 (12/24/2025).
For orders placed after this, the delivery date will be on or after the 25th.
Please confirm the delivery date before placing your order.
■Regarding the end of shipping orders for Christmas in 2025 (Updated on 12/17/2025)
We are no longer accepting orders for shipping for Christmas 2025 (December 24, 2025).
For subsequent orders, the delivery date will be after the 25th.
Please check the delivery date before placing your order.
■Important Notice for Customers Using ePacket
We have resumed ePacket (AirMail) shipping on a trial basis to select regions.
While this shipping method is inexpensive, it carries a risk of loss for customers. (No insurance coverage applies for damage or loss.)
We will assist in cases of non-delivery or missing packages, but as you know, locating items in the destination country is extremely difficult.
We cannot guarantee refunds or reshipments in the event of damage or package loss.
Please select this option only if you agree to the above. We strongly recommend shipping via DHL/UPS.
■Important notice for US customers（09/03/2025 Update)
■Notice Regarding the Suspension of EMS Shipping to the United States (08/26/2025 Update)
The US will suspend de minimis tax exemption standards (tax exemptions under 800 USD). Therefore, we will be discontinuing EMS shipments from Japan to the United States. When placing an order, please select a shipping method such as DHL.
■Notice Regarding Delivery Delays (2025/01/20)
Currently, delivery delays are occurring in some areas due to natural disasters.
For delivery status, please check the announcements from Kuroneko Yamato and Japan Post.
Please be aware of possible delivery delays due to shipping delays when placing your order.
■Notice regarding delivery delay (01/20/2025 Update)
Currently, there are delivery delays to some areas due to natural disasters.
Please check the announcements from Kuroneko Yamato and Japan Post regarding the delivery situation.
When placing an order, please be aware that there may be delays in delivery due to shipping delays.
■Notice of year-end and New Year holiday closure (2024/12/02)
We apologize for the inconvenience,
The mail order stores will be closed from Wednesday, December 25th to Tuesday, January 7th, 2025.
(The AKIBA-HOBBY Store and Ikebukuro Store will be open during the year-end and New Year holidays. Please refer to each store's page for details.)
■AKIBA-HOBBY Store
https://shop.akbh.jp/pages/shop-akihabara-info
■Ikebukuro Store
https://shop.akbh.jp/pages/shop-ikebukuro-info
Also, orders placed after 10:00 AM on Monday, December 23rd will be shipped as soon as preparations are complete, but in some cases, shipping may be delayed until January 8th (Wednesday) or later.
*Orders to be delivered within the year must have payment completed by 10:00 AM on Monday, December 23rd.
*During the store holiday period, all operations including shipping and inquiry responses will be suspended.
Please note that orders will be heavily concentrated from December 20th toward the year-end,
We sincerely apologize, but orders for already released products may take about 7 business days for shipping.
Also, shipments will be made sequentially from January 8th onward, but please be aware that delays in shipping are expected.
■Notice regarding year-end and New Year holidays (2024/12/02)
Thank you for using AKIBA-HOBBY.
We apologize for the inconvenience.
Our mail order store will be temporarily closed from December 25 (Wed.) to January 07 (Tue.), 2025.
(Akihabara and Ikebukuro stores will be open during the year-end and New Year holidays.)
Orders placed after 10:00 a.m. on December 23 (Mon.) will be shipped as soon as they are ready, but in some cases they may be shipped on or after January 8 (Wed.).
Orders to be delivered by the end of the year are limited to orders for which payment has been completed by 10:00 a.m. on Monday, December 23.
*During the holiday period, the mail order store will be closed for all operations, including shipping and replying to inquiries.
Please note that we receive a large number of orders after December 20 due to the high concentration of orders at the end of the year,
Please allow up to 7 business days for orders of already released products to be shipped.
Orders will be shipped sequentially from January 8 onward, but please note that shipping delays are expected.
■Notice of summer holiday period (2024/08/07)
Thank you for always using AKIBA-HOBBY.
From Saturday, August 10th to Wednesday, August 14th, 2024, our store will be closed for the summer holidays, and we will not be shipping products or responding to inquiries during this time.
Shipments of products ordered during the holiday period and responses to email inquiries will be handled sequentially from Thursday, August 15th onwards.
Please note that even if you placed an order before the holiday period, if payment is made during the holiday period, your order will be processed from Thursday, August 15th onwards.
We apologize for any inconvenience this may cause and kindly ask for your understanding and cooperation.
■Notice of summer vacation period （08/07/2024）
Thank you for using AKIBA-HOBBY.
Our store will be closed for the summer holidays from Saturday, August 10th to Wednesday, August 14th, 2024, during which time we will not be shipping products or responding to inquiries.
Products ordered during the holidays and responses to email inquiries will be shipped in order from Thursday, August 15th onwards.
Please note that even if you placed an order before the holidays, if payment is made during the holidays, your order will be processed from Thursday, August 15th onwards.
We apologize for any inconvenience caused, and appreciate your understanding and cooperation.