About AKIBA-HOBBY
Q. What is AKIBA-HOBBY?
A. AKIBA-HOBBY is a store in Akihabara, Tokyo, with a big speaker system that welcomes families with children!
If you are looking for official goods related to Touhou, Genshin Impact, or Star Rail in Tokyo, please visit AKIBA-HOBBY!
At AKIBA-HOBBY, we offer a wide range of figures, music CDs, games, etc., focusing on Touhou Project, IM@S, Aikatsu, Girls Frontline, Genshin Impact, Honkai: Star Rail, Arknights, Punishing: Gray Raven, Goddess of Victory: Nikke, and overseas Vtubers.
AKIBA HOBBY is located in Akihabara & Ikebukuro, Japan.
This is a character goods store in Akihabara where you can also bring your children!
Welcome you with BIG speaker system!
We sell figures, music CDs, games, books, etc. Focusing on Touhou Project, Genshin Impact, Honkai: Star Rail, Goddess of Victory: Nikke, Girls Frontline, Aikatsu, IM@S, Vtuber ....etc.
*We are not a purchasing service.
For more details, click here
If you are looking for official goods related to Touhou, Genshin Impact, or Star Rail in Tokyo, please visit AKIBA-HOBBY!
At AKIBA-HOBBY, we offer a wide range of figures, music CDs, games, etc., focusing on Touhou Project, IM@S, Aikatsu, Girls Frontline, Genshin Impact, Honkai: Star Rail, Arknights, Punishing: Gray Raven, Goddess of Victory: Nikke, and overseas Vtubers.
AKIBA HOBBY is located in Akihabara & Ikebukuro, Japan.
This is a character goods store in Akihabara where you can also bring your children!
Welcome you with BIG speaker system!
We sell figures, music CDs, games, books, etc. Focusing on Touhou Project, Genshin Impact, Honkai: Star Rail, Goddess of Victory: Nikke, Girls Frontline, Aikatsu, IM@S, Vtuber ....etc.
*We are not a purchasing service.
For more details, click here
Q. Does AKIBA-HOBBY buy used items?
A. Currently, we do not conduct purchases at the store.
AKIBA-HOBBY stores (Akihabara, Ikebukuro, Taipei)
AKIBA-HOBBY stores (Akihabara, Ikebukuro, Taipei)
Q. Where is the AKIBA-HOBBY store located?
A. There are AKIBA-HOBBY stores in Akihabara and Ikebukuro. There are also store-exclusive goods.
AKIBA-HOBBY stores (Akihabara, Ikebukuro, Taipei)
AKIBA-HOBBY stores (Akihabara, Ikebukuro, Taipei)
Q. What Touhou goods are available at AKIBA-HOBBY?
A. We handle a wide range of products including plush toys, acrylic stands, T-shirts, figures, sleeves, keychains, and more.
Frequently Asked Questions (FAQ related to Touhou Project)
Frequently Asked Questions (FAQ related to Touhou Project)
How to use the site
Q. Is membership registration necessary?
A. Membership registration is not mandatory. If you register as a member, you can use features such as "order history", "shipping status", "favorite registration", "delivery address management", and "eligibility for sales and coupon distribution* (email marketing permission required)".
Q. Is the system of this mail-order site safe?
A. This system uses Shopify, a system born in Canada. It complies with PCI DSS.
For safety, please see this page.
For safety, please see this page.
Q. Do you have a favorites list?
A. You can use it if you register as a member. If there is no stock, a restock email will be sent when it is restocked.
Before your order
Q. Can I pick up in-store?
A. For the time being, in-store pickup is suspended.
Q. Can I pick up at a convenience store?
A. Basic convenience store pickup is not available. If specified as the delivery destination, there is a possibility of return or loss.
Pre-order
Q. About ordering pre-order items
A. Please check a separate page for important notes regarding pre-order items.
For more details, click here
For more details, click here
Before and after shipping
Q. Can I use mail delivery?
A. It is available, but please check the delivery policy for important notes.
Q. How much is the shipping fee?
A. You can check it in the delivery policy.
For more details, click here
For more details, click here
Q. Which delivery company is it?
A. You can check it in the delivery policy.
For more details, click here
For more details, click here
Q. Can I specify the delivery date and time? (Yamato Transport)
A. You cannot specify at the time of order, but you can specify the date and time of receipt on the Yamato Transport website.
Yamato change pickup date and time (home face-to-face, delivery box)
Yamato change pickup date and time (home face-to-face, delivery box)
Q. Can I specify the delivery date and time? (Yu-Pack)
A. You cannot specify at the time of order, but you can specify the pickup date and time on the post office's website.
Post office change pickup date and time (home face-to-face, delivery box)
Post office change pickup date and time (home face-to-face, delivery box)
Q. When will it arrive?
A. It will be shipped within 2 to 5 business days after the order. Pre-order items will be shipped after the arrival and release date. You can also use package tracking after shipment.
Package tracking
Package tracking
Q. I am not receiving emails.
A. An order confirmation email is automatically sent to the specified email address immediately after your order.
In case of non-delivery, please be sure to check the settings of your spam filter again.
Even if you contact us, it is often the case that replies also do not arrive.
We do not provide support for email delivery issues.
We recommend checking the following.
1. Check if the email address provided at the time of order is correct.
2. Check if emails are not in the spam email folder.
3. Check if you are not restricting email reception with spam filters.
・au domain reception settings.
・docomo domain reception settings.
・SoftBank domain reception settings.
・Gmail marking and unmarking as spam.
・For other inquiries, please contact each email provider.
au
docomo
softbank
In case of non-delivery, please be sure to check the settings of your spam filter again.
Even if you contact us, it is often the case that replies also do not arrive.
We do not provide support for email delivery issues.
We recommend checking the following.
1. Check if the email address provided at the time of order is correct.
2. Check if emails are not in the spam email folder.
3. Check if you are not restricting email reception with spam filters.
・au domain reception settings.
・docomo domain reception settings.
・SoftBank domain reception settings.
・Gmail marking and unmarking as spam.
・For other inquiries, please contact each email provider.
au
docomo
softbank
About payment methods
Q. Can't I use bank transfer or deferred payment?
A. Currently, the available payment methods are credit cards, Paidy, convenience store payments (KOMOJU), QR code payments (Paypay / d払い / au PAY / メルペイ / WeChat Pay / Alipay / GrabPay / LINEpay), etc.
Q. What is the payment method for cash on delivery orders?
A. It ended on October 11, 2024.
Q. What is the payment method for Apple Pay?
A. There is an explanation on the official Apple website, so please refer to it and set it up yourself.
We do not provide support for device operation methods.
For more details, click here
We do not provide support for device operation methods.
For more details, click here
Q. What is the payment method for G Pay (Google Pay)?
A. There is an explanation on the official Google website, so please refer to it and set it up yourself. We do not provide support for device operation methods.
Q. What is the payment method for Pay-easy (ATM/online banking)?
A. A payment number will be issued upon receipt of your order. Please make your payment via ATM or online banking.
For various payment methods, please refer to the shipping policy.
For various payment methods, please refer to the shipping policy.
About credit card payments
Q. When will it be deducted?
A. It varies based on the contract between the card company and the customer.
Q. I received a bill before shipping.
A. Depending on the rules of the mail-order system, Shopify, and PayPal, payment may be processed at the time of order confirmation.
Q. How will the details appear if I pay with a credit card?
A. "ST＊SP＊AKIBA-HOBBY" or "ST＊SP＊AKIBAHOBBY" is scheduled to be listed, but it may vary depending on your credit card company.
Q. Can I pay with a debit card or prepaid card?
A. Our store does not recommend the use of "credit card payment" if you are using "debit cards, prepaid cards, or bank withdrawal payments" for payment, as there may be issues with double payments or refunds.
After your order
Q. I am not receiving emails.
Q. Can I check the shipping status?
A. You can check the shipping notification email and your My Page. My Page can be used by registering as a member.
Q. I want to change the order details after placing the order.
A. Changes after ordering are not accepted.
Q. I want to change the delivery address after shipping due to moving or receiving circumstances.
A. Changes to the delivery address cannot be accepted from the perspective of preventing unauthorized use.
About the product
Q. The track names or artist names displayed for the purchased CD are incorrect.
A. As for the specifications of the CD, the CD itself does not record information such as track names and artist names, and this phenomenon is not due to a defect in the disk.
When importing a CD to a PC, in music management software for PCs such as Windows Media Player and iTunes
The track names and album names of the imported CD are obtained from a server on the internet called CDDB (CD Database).
In this case, the elements that determine CD information are the "number of tracks" and "length of tracks."
As a result, if there is information on CDDB for CDs with a similar number of tracks or track lengths, discrepancies may occur between the actual CD you have and the CD information displayed in your music management software.
We recommend performing the following checks.
Please perform a re-search of album information in your music management software to check if the information for the CD you purchased exists.
If you are using Windows Media Player, please refer to this page.
When importing a CD to a PC, in music management software for PCs such as Windows Media Player and iTunes
The track names and album names of the imported CD are obtained from a server on the internet called CDDB (CD Database).
In this case, the elements that determine CD information are the "number of tracks" and "length of tracks."
As a result, if there is information on CDDB for CDs with a similar number of tracks or track lengths, discrepancies may occur between the actual CD you have and the CD information displayed in your music management software.
We recommend performing the following checks.
Please perform a re-search of album information in your music management software to check if the information for the CD you purchased exists.
If you are using Windows Media Player, please refer to this page.
Q. Where can I buy merchandise from the Touhou Project?
A. AKIBA-HOBBY official online store (https://shop.akbh.jpYou can purchase at the following locations. It is also sold at AKIBA-HOBBY Akihabara store and AKIBA-HOBBY Ikebukuro store.
Q. What are the popular items in Touhou merchandise?
A. Popular items include plushies of Reimu Hakurei and Marisa Kirisame, the original games created by ZUN, fan-made music CDs, and figures.
Q. When will Touhou merchandise be restocked?
A. The AKIBA-HOBBY official online store announces restock information for popular products via official LINE and social media.
Q. Can I pre-order Touhou merchandise?
A. Yes, we are accepting pre-orders for new merchandise and event-exclusive products on the AKIBA-HOBBY official online store.
For more details, click here
For more details, click here
Q. Can I purchase Touhou merchandise from overseas?
A. AKIBA-HOBBY supports international shipping. (Excluding some countries and regions)
Q. Where can I find stores that sell Touhou merchandise?
A. Touhou merchandise is available at AKIBA-HOBBY official online store, AKIBA-HOBBY Akihabara store, AKIBA-HOBBY Ikebukuro store, and other retailers.
AKIBA-HOBBY Official Online Store
AKIBA-HOBBY stores (Akihabara, Ikebukuro, Taipei)
AKIBA-HOBBY Official Online Store
AKIBA-HOBBY stores (Akihabara, Ikebukuro, Taipei)
Q. What is the Touhou Project?
A. The Touhou Project is a series of works centered around a bullet hell shooting game created by Shanghai Alice.
Q. What is the difference between official merchandise and doujin merchandise?
A. Official merchandise is produced based on authorized licenses, while doujin merchandise is created independently by fans.
Q. When will new Touhou Project merchandise be released?
A. New releases tend to be available around Comic Market and events, and can also be reserved and sold at AKIBA-HOBBY's official online store, AKIBA-HOBBY Akihabara store, and AKIBA-HOBBY Ikebukuro store.
AKIBA-HOBBY Official Online Store
AKIBA-HOBBY stores (Akihabara, Ikebukuro, Taipei)
AKIBA-HOBBY Official Online Store
AKIBA-HOBBY stores (Akihabara, Ikebukuro, Taipei)
Q. Where can I buy official Touhou Project merchandise?
A. You can purchase official Touhou Project merchandise at AKIBA-HOBBY's official online store (https://shop.akbh.jp), AKIBA-HOBBY Akihabara store, and AKIBA-HOBBY Ikebukuro store.
AKIBA-HOBBY Official Online Store
AKIBA-HOBBY stores (Akihabara, Ikebukuro, Taipei)
AKIBA-HOBBY Official Online Store
AKIBA-HOBBY stores (Akihabara, Ikebukuro, Taipei)
Q. Where can I buy Marisa Kirisame merchandise?
A. You can purchase them at the AKIBA-HOBBY official online store, AKIBA-HOBBY Akihabara store, and AKIBA-HOBBY Ikebukuro store. We carry plushies and acrylic stands of Marisa Kirisame, T-shirts, and more.
AKIBA-HOBBY Official Online Store
AKIBA-HOBBY stores (Akihabara, Ikebukuro, Taipei)
AKIBA-HOBBY Official Online Store
AKIBA-HOBBY stores (Akihabara, Ikebukuro, Taipei)
Q. Are there plushies of Touhou Project available?
A. Yes, AKIBA-HOBBY sells plushies of popular characters like Reimu Hakurei and Flandre Scarlet. However, stock may vary depending on the release period.
AKIBA-HOBBY Official Online Store
AKIBA-HOBBY stores (Akihabara, Ikebukuro, Taipei)
AKIBA-HOBBY Official Online Store
AKIBA-HOBBY stores (Akihabara, Ikebukuro, Taipei)
Q. Can I buy Touhou Project merchandise at events?
A. AKIBA-HOBBY participates in events like the Hakurei Shrine Reitaisai and various local sales events, selling Touhou Project merchandise.
AKIBA-HOBBY Official Online Store
AKIBA-HOBBY stores (Akihabara, Ikebukuro, Taipei)
AKIBA-HOBBY Official Online Store
AKIBA-HOBBY stores (Akihabara, Ikebukuro, Taipei)
Q. Can I purchase Touhou Project merchandise overseas?
A. AKIBA-HOBBY can ship overseas except for some countries and regions. There is also a method to use forwarding services.
Others
Q. Contact information for inquiries other than the above
A. Please use the dedicated inquiry form.
For more details, click here
For more details, click here