About Akihabara Hobby
Q. What is Akihabara Hobby?
A. AKIBA-HOBBY/ AKIBA-HOBBY is a store in Akihabara, Tokyo, where you can bring your children and find large speakers!
If you are looking for official merchandise of Touhou, Genshin, and Star Rail in Tokyo, please visit Akiba Hobby!
At Akiba Hobby, we offer a wide range of figures, music CDs, games, and more, focusing on titles such as Touhou Project, Idolmaster, Aikatsu, Girls' Frontline, Genshin Impact, Honkai: Star Rail, Arknights, Punishing: Gray Raven, Goddess of Victory: NIKKE, and overseas Vtubers.
AKIBA HOBBY is located in Akihabara & Ikebukuro, Japan.
這是一家位於秋葉原的角色商品店，您也可以帶著孩子來！
Welcome you with BIG speaker system!
We sell figures, music CDs, games, books, etc. Focusing on Touhou Project, Genshin Impact, Honkai: Star Rail, Goddess of Victory: Nikke, Girls Frontline, Aikatsu, IM@S, Vtuber ....etc.
If you are looking for official merchandise of Touhou, Genshin, and Star Rail in Tokyo, please visit Akiba Hobby!
At Akiba Hobby, we offer a wide range of figures, music CDs, games, and more, focusing on titles such as Touhou Project, Idolmaster, Aikatsu, Girls' Frontline, Genshin Impact, Honkai: Star Rail, Arknights, Punishing: Gray Raven, Goddess of Victory: NIKKE, and overseas Vtubers.
AKIBA HOBBY is located in Akihabara & Ikebukuro, Japan.
這是一家位於秋葉原的角色商品店，您也可以帶著孩子來！
Welcome you with BIG speaker system!
We sell figures, music CDs, games, books, etc. Focusing on Touhou Project, Genshin Impact, Honkai: Star Rail, Goddess of Victory: Nikke, Girls Frontline, Aikatsu, IM@S, Vtuber ....etc.
Q. Where is the Akihabara Hobby store located?
A. There are Akiba Hobby stores in Akihabara and Ikebukuro. There are also store-exclusive goods.
Q. What kind of Touhou goods are available at Akihabara Hobby?
A. We offer a wide range of products including plush toys, acrylic stands, T-shirts, figures, sleeves, keychains, and more.
How to use the site
Q. Is membership registration required?
A. Membership registration is not mandatory. If you register as a member, you will be able to use features such as "order history," "favorites," "shipping address management," and "eligibility for sales and coupon distribution* (requires permission for email marketing)."
Q. Is the system of this online shopping site safe?
A. This system uses a Canadian-born system called Shopify. It is compliant with PCI DSS.
Please refer to this page for information on safety.
Please refer to this page for information on safety.
Q. Do you have a favorites list?
A. You will be able to use it once you register as a member. If the item is out of stock, a restock notification email will be sent when it becomes available again.
Before placing an order
Q. Can I pick it up at the store?
A. In the meantime, in-store pickup is suspended.
Q. Can I pick it up at a convenience store?
A. Basic convenience store pickup is not available. Even if specified as the delivery destination, there is a possibility of return or disposal.
Reservation
Q. About ordering pre-ordered products
A. Please check the separate page for notes regarding pre-order items.
For more details
For more details
Before and After Shipping
Q. Can I use mail delivery?
A. It is available for use, but please check the delivery policy for important notes.
Q. How much is the shipping fee?
A. You can check it in the delivery policy.
For more details
For more details
Q. Which delivery company is it?
A. You can check it in the delivery policy.
For more details
For more details
Q. Can I specify the delivery date and time? (Yamato Transport)
A. While you cannot specify at the time of order, you can choose the date and time for pickup on the Yamato Transport website.
Yamato Change the pickup date and time (Home face-to-face / Delivery box)
Yamato Change the pickup date and time (Home face-to-face / Delivery box)
Q. Can I specify the delivery date and time? (Yu-Pack)
A. While you cannot specify at the time of order, you can choose the date and time for pickup on the Yamato Transport website.
Post Office Change Pickup Date and Time (Home Face-to-Face / Delivery Box)
Post Office Change Pickup Date and Time (Home Face-to-Face / Delivery Box)
Q. When will it arrive?
A. It will be shipped within 2 to 5 business days after the order is placed. Pre-order items will be shipped after the arrival or release date. You can also use package tracking after shipment.
Package Tracking
Package Tracking
Q. I am not receiving emails.
A. An order confirmation email is automatically sent to the specified email address immediately after your order.
If you do not receive it, please be sure to check your spam filter settings again.
Even if we receive inquiries, it often happens that there is no response when we reply.
We do not provide support for email delivery issues.
We recommend checking the following.
1. Check if the email address at the time of order is correct.
2. Check if the email is in the spam folder or similar.
3. Are you restricting email reception with spam filters or similar?
・au domain reception settings
・docomo Domain Reception Settings
SoftBank Domain Reception Settings
・Marking and unmarking Gmail spam
・For other inquiries, please contact each email provider.
au
docomo
softbank
If you do not receive it, please be sure to check your spam filter settings again.
Even if we receive inquiries, it often happens that there is no response when we reply.
We do not provide support for email delivery issues.
We recommend checking the following.
1. Check if the email address at the time of order is correct.
2. Check if the email is in the spam folder or similar.
3. Are you restricting email reception with spam filters or similar?
・au domain reception settings
・docomo Domain Reception Settings
SoftBank Domain Reception Settings
・Marking and unmarking Gmail spam
・For other inquiries, please contact each email provider.
au
docomo
softbank
Payment Method
Q. Can't I use bank transfer or deferred payment?
A. Currently, the available payment methods are credit card, Paidy, convenience store payment (KOMOJU), QR code payment (Paypay / d payment / au PAY / Merpay / WeChat Pay / Alipay / GrabPay / LINEpay), etc.
Q. What is the payment method for cash on delivery orders?
A. Ended on October 11, 2024.
Q. What are the payment methods with Apple Pay?
A. There is an explanation on the official Apple website, so please refer to that and you will need to set it up yourself.
We do not provide support for the operation of the machine.
For more details
We do not provide support for the operation of the machine.
For more details
Q. What are the payment methods with G Pay (Google Pay)?
A. There is an explanation on the official Google website, so please refer to that and you will need to set it up yourself. We do not provide support for the operation of the device.
Q. What is the payment method for Pay-easy payment (ATM/bank online banking)?
A. A payment number will be issued at the time of order receipt. Please make your payment via ATM or online banking.
About Credit Card Payment
Q. When will it be deducted?
A. It varies according to the contract between the card company and the customer.
Q. I received a bill before shipping.
A. Due to the rules of Shopify and PayPal, payment may be processed at the time of order confirmation.
Q. How will the details appear if I pay by credit card or similar methods?
A. It is scheduled to be listed as "ST＊SP＊AKIBAHOBBY" or "ST＊SP＊アキバホビー", but it may vary depending on your credit card company.
Q. Can I make payments with a debit card or a prepaid card?
A. Our store does not recommend the use of "credit card payment" for customers who wish to use "debit cards, prepaid cards, or bank withdrawal payments" due to potential issues such as double payments or troubles during refunds.
After your order
Q. I am not receiving emails.
A. A confirmation email will be sent automatically. Please check your spam settings and any input errors.
Q. Can I check the shipping status?
A. You can check it in the shipping notification email or on your My Page.
Q. I want to change the order after placing it.
A. Changes after the order are not accepted.
Q. I want to change the delivery address after shipping due to moving or receiving circumstances.
A. Changes to the delivery address cannot be accepted to prevent fraudulent use.
About the product
Q. The song title or artist name displayed on the purchased CD is incorrect.
A. As for the specifications of the CD, the CD itself does not record information such as track names or artist names, and this phenomenon is not due to a defect in the disc.
When importing CDs to a PC, in music management software for PCs such as Windows Media Player and iTunes,
The song titles and album names of the imported CDs are obtained from a server on the internet called CDDB (CD Database).
In that case, the elements that determine the CD information are "number of tracks" and "length of the tracks."
As a result, if there is information on CDDB for CDs with a similar number of tracks or track lengths, there may be discrepancies between the CD information displayed by the music management software and the actual CD being imported.
We recommend performing the following checks.
Please perform a re-search of the album information in the music management software to confirm whether the information for the CD you purchased exists.
Customers using Windows Media Player, please refer to this page.
When importing CDs to a PC, in music management software for PCs such as Windows Media Player and iTunes,
The song titles and album names of the imported CDs are obtained from a server on the internet called CDDB (CD Database).
In that case, the elements that determine the CD information are "number of tracks" and "length of the tracks."
As a result, if there is information on CDDB for CDs with a similar number of tracks or track lengths, there may be discrepancies between the CD information displayed by the music management software and the actual CD being imported.
We recommend performing the following checks.
Please perform a re-search of the album information in the music management software to confirm whether the information for the CD you purchased exists.
Customers using Windows Media Player, please refer to this page.
Q. Where can I buy Touhou Project merchandise?
A. Akihabara Hobby Official Online Store (https://shop.akbh.jpYou can purchase it at ) . It is also sold in physical stores such as Akihabara.
Q. What are the popular products of Touhou merchandise?
A. Plush toys of Reimu Hakurei and Marisa Kirisame, acrylic stands, and official illustration merchandise are popular.
Q. When will the Touhou goods be restocked?
A. At Akihabara Hobby's official online store, we announce restock information for popular products via our official LINE and social media.
Q. Can I pre-order Eastern goods?
A. Yes, we are accepting pre-orders for new merchandise and event-exclusive products on the official online store.
Q. Can I purchase Touhou merchandise from overseas?
A. Akihabara Hobby supports international shipping.
Q. Where can I find stores that handle Touhou merchandise?
A. Available at the AKIBA-HOBBY main store in Akihabara, the Ikebukuro store, and other physical stores and online shops.
Q. What is Touhou Project?
A. The Touhou Project is a series of works centered around bullet hell shooting games created by Shanghai Alice.
Q. What is the difference between doujin goods and official goods?
A. Official merchandise is produced based on authorized licenses, while doujin merchandise is created independently by fans.
Q. When will the new Eastern goods be released?
A. The new works will be released before and after Comic Market and events, and will also be available for pre-order and sale on mail-order sites.
Q. Where can I buy official Touhou merchandise?
A. You can purchase official Touhou merchandise at Akiba Hobby's official online store (https://shop.akbh.jp).
Akiba Hobby Official Online Store
Akiba Hobby Official Online Store
Q. Where can I buy goods related to Marisa Kirisame?
A. Akihabara Hobby offers plush toys, acrylic stands, T-shirts, and more featuring Marisa Kirisame.
Q. Do you have plush toys from the Touhou Project?
A. Yes, plush toys of popular characters such as Reimu Hakurei and Flandre Scarlet are on sale. However, stock may vary depending on the release period.
Q. Can I buy Touhou merchandise at the event?
A. Akihabara Hobby participates in the Hakurei Shrine Reitaisai and various local sales events, selling Touhou merchandise.
Q. Can I purchase Touhou merchandise through overseas mail order?
A. Akihabara Hobby mail-order service can ship overseas. There is also a method to use a forwarding service.
Others
Q. Contact information for inquiries other than the above
A. Please use the dedicated inquiry form.